Las Vegas MGM Resorts Hit by Major Check-in Computer Glitch


On an otherwise typical Tuesday afternoon, a silent mayhem unfolded within the grand confines of several illustrious MGM Resorts International hotel-casinos scattered across the Las Vegas landscape. A twist of technological misfortune, a computer glitch, transformed what was to be a smooth and streamlined passage into their long-anticipated vacation into an unnerving exercise in patience for countless guests.

The New York-New York Hotel & Casino was among the perpetrator properties that saw guests stalled, their feet stranded on the polished tiles for hours amidst a sea of disappointment. Along with it, the Excalibur and the Luxor—two of the MGM’s crowning glories—also bore witness to this unexpected interlude in business, affecting untold numbers of vacationers whose anticipation momentarily tarnished by this unwelcome tableau.

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With the digital age proving its unreliable streak, the much-vaunted self-service options turned out to be no white knight in this instance. The computer-based self-registration systems at these Las Vegas Strip beacons succumbed to the same mysterious bug, forgetting their basic syntax to serve, leaving guests to hope for a more old-fashioned resolution to their check-in chase.

The languid clock ticked away painfully, stretching a routine into a marathon. Figures of three to four hours were whispered among the exasperated crowds. Visitors like Texas resident Tim Grant were caught in this interesting pond of technological quicksand, their proximity to the desired registration desk out of sync with the shuffling time they had already invested.

But amidst the crisis, there emerged glimpses of humanity. The staff at the New York-New York resorted to the virtue of hospitality, supplying stranded guests with as many bottles of water and vouchers as they could carry. This small act of kindness somewhat softened the edges of digital hardship and offered consolation to the fatigued souls standing in lines.

Similar scenes unfolded at the Excalibur where a resident of Michigan, Kevin Conaway, maintained his patient vigil. His relatives, unencumbered by the delay, had wisely decided to take advantage of the hotel amenities, indulging in a leisurely swim to escape the sweltering Nevada heat.

The Luxor, usually a haven of efficiency, witnessed a slightly lesser delay lasting about an hour. The fallen victims of this technical calamity murmured the same resonating mantra, pointing at a nebulous computer issue as the unremitting culprit.

As twilight drew her blanket over the city, the lines gradually ebbed into their familiar patterns, returning the lobbies to their typical bustling rhythm. While an MGM spokesperson reassured that the front desk systems had only been down briefly, the company remained tight-lipped on the genesis of what caused the sudden switch from service to standstill.