Elderly Woman Wrongly Delivered to Stranger’s Home by Hospital: Investigation Underway


83-year-old Joyce Wright, following a stumble, found herself at Pilgrim Hospital in Boston, Lincolnshire. Unfortunately, after her treatment, she was erroneously transported to the residence of a fellow patient and not her own home, according to her son, Andy. He described the blunder as “absolutely shocking,” wondering how potentially perilous the outcome could have been.

United Lincolnshire Hospitals NHS Trust, alongside the East Midlands Ambulance Service (EMAS), has commenced an investigation in light of these surprising events. Mrs. Wright, following her accident, was discharged erroneously on Tuesday night. The ambulance led her to a stranger’s home in Skegness. Andy asserts that the EMAS staff utilized a key safe to gain entry into the alien household and proceeded to place Mrs. Wright in the bed there.

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The mistake was only uncovered the following morning at roughly 08:00 BST during the hospital staff’s routine handover. Given Mrs Wright’s state, she was on pain relief and somewhat drowsy due to the effect of medication. So understandably, there was some confusion surrounding the specifics of her situation. Andy shared that his mother was taken to a random property rather than to the patient in the adjacent room, a revelation he found profoundly unsettling.

Andy expressed considerable anger and asserted that the situation could have led to much graver consequences. Despite these unfortunate events, Mrs. Wright is recovering. She has since been returned to the hospital and is in elevated spirits – the comfortable bed was a highlight.

Andy attributes no blame to the nursing or ambulance staff involved, instead suggesting that the incident was borne out of the immense pressures everyone in the healthcare sector is currently facing. While asking for a thorough investigation of the misfortunate event, he believes potential systemic errors need to be addressed.

Michelle Harris, chief operating officer at United Lincolnshire Hospitals NHS Trust, and Joy Weldin, divisional director of non-emergency Patient Transport Services at EMAS, expressed their “heartfelt and sincere apologies” in a joint statement. They acknowledged this event as a departure from the standard of care they strive to deliver and affirmed their commitment to a comprehensive review to prevent such mishaps in the future.

Echoing similar sentiments, MP for Sleaford and North Hykeham, Caroline Johnson, emphasized the pressing necessity of an “urgent investigation.” She raised concerns about Mrs. Wright’s potentially compromised access to necessary medication and proposed that routine checks on patients’ ID wristbands could help ensure they receive appropriate care and treatment.