An identified cybersecurity issue has forced the suspension of selected hotel and casino computer systems belonging to MGM Resorts International, affecting several properties throughout the U.S. This widespread incident, which began on Sunday, has had ambiguous impacts on reservation systems, as well as casino floor operations in numerous states, including Las Vegas, Maryland, Massachusetts, Michigan, Mississippi, New Jersey, New York, and Ohio, according to a communication by company representative Brian Ahern.
The company has made a public statement regarding the recent identification of this cybersecurity issue which has pervaded some of their systems. The statement includes information about the ongoing investigation, which according to MGM Resorts, involves external cybersecurity experts and has necessitated the involvement of law enforcement agencies.
However, details regarding the exact nature of the cybersecurity issue remain undisclosed in the statement. It only clarifies the company’s intentional efforts to safeguard data by shutting down certain systems while the inquiry proceeds.
Simultaneously, an announcement on the MGM Resorts website confirmed its shutdown, while providing alternative contact numbers for the reservation system and properties affected. Furthermore, a message shared on the Nevada-based, BetMGM website acknowledged the technical difficulties encountered by some customers attempting to access their accounts.
MGM Resorts International possesses an array of hotel properties spread across Las Vegas, including iconics such as the MGM Grand, Bellagio, Cosmopolitan, Aria, New York-New York, Park MGM, Excalibur, Luxor, Mandalay Bay, and Delano. These offer tens of thousands of rooms to patrons visiting the city. The ongoing cybersecurity issue and resulting shutdowns could potentially impact the company’s operations significantly, more details are yet to emerge.