In another sign that 2020 is unlike any other year, Cadillac Fairview (CF) today announced it is moving all Santa experiences for its guests to virtual and online only this season. The company’s decision to suspend physical experiences with Santa in all 19 CF shopping centres is based on protecting the health and safety of its guests, clients and employees, while also ensuring Santa is in top condition to make deliveries to children around the world at midnight on Christmas Day.

With provinces and local health authorities across the country imposing new restrictions and issuing strong guidance with regards to events and gatherings, the company believes suspending physical Santa experiences is the right thing to do given the current COVID-19 environment.

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“We’ve had extensive conversations with government officials, conducted consumer research, and spoken directly with our guests in order to get our approach to this holiday season just right. Similar to what we’ve seen with other important events like weddings and birthday parties, we believe this temporary shift to online is the responsible thing to do in a very different year,” said Craig Flannagan, VP of Marketing, Cadillac Fairview. “While we know this may be disappointing for families who look forward to this annual tradition, we firmly believe this is the best decision and we are confident that our virtual Santa experiences will deliver all of the magic of the holidays.”

Cadillac Fairview is introducing several new virtual Santa experiences to keep the magic and spirit of the season alive for Canadian families. CF Storytime LIVE with Santa will take place on Facebook LIVE! and feature 15-minute episodes in both English and French that will bring families together at home. Also new this season: virtual visits with Santa where families can have a video chat with Santa. Parents can arrange to receive a special video call with Santa while he’s busy at the North Pole preparing for the holiday season. For more information and to make reservations for these virtual experiences, guests can visit their local property website, found on

Since the beginning of the pandemic, CF has put in place a number of additional safety measures, including physical distancing, traffic flow management, use of personal protective equipment and increased cleaning of high touch point surfaces, all in an effort to help fight the spread of COVID-19.   For more information on CF’s safety measures, please visit