Air Canada Apologizes for Soiled Seats Ordeal on Las Vegas-Montreal Flight


In a regrettable incident on an Air Canada flight from Las Vegas to Montreal, passengers were mortified to discover their seats soiled with remnants of vomit. The airline has issued an apology for this unfortunate customer experience.

A female passenger revealed through a social media post that the crew members had attempted to use coffee grinds nestled in the seat pouch, combined with a spritz of perfume, to suppress the nauseating odour prior to boarding. This transcontinental flight spanning Las Vegas and Montreal typically lasts a gruelling four and a half hours.

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Susan Benson, another passenger on the ill-fated flight, shared with CTV News Montreal about an affected passenger’s complaint that her seat and seatbelt were both dampened. She described the unidentified passenger becoming visibly upset and seeking the assistance of a flight attendant. Despite an apology, the flight attendant was unable to offer a solution due to the fully booked flight status.

In a post on social media on August 29, Benson explained how the passengers insisted on meeting the supervisor. According to Benson, the supervisor merely reiterated the apologetic response initially given by the flight attendant and suggested that the passengers would have to tolerate the situation due to lack of alternative seating arrangements.

This led to the passengers requesting the provision of blankets to cover their seats, wipes, and additional sick bags for the duration of the flight. According to Benson, the tension escalated when the pilot intervened, suggesting that the disgruntled passengers voluntarily disembark or risk being escorted by security, potentially culminating in an addition to a “no-fly list”.

In Benson’s narrative, the pilot’s stern appeal was promptly followed by security personnel escorting the two women off the plane.

Air Canada has expressed regret and admitted to deviations from established operating procedures. The airline assured it was internally reviewing this critical event and had directly addressed the affected customers. Highlighting the importance of customer care, the spokesperson stated, “They clearly did not receive the standard of care to which they were entitled,” reaffirming the airline’s commitment to upholding the highest standards in customer service.

However, there is no confirmation about whether any refunds or credit were issued in this particular instance.

Without any contact information of the affected passengers, Benson questioned the adequacy of a mere apology to compensate for the humiliation endured by those disgraced passengers who were allegedly en route to Vienna via a connecting flight.

Air Passenger Rights president, Gabor Lukacs, termed the pilot’s alleged behaviour as threatening, equating it to an act of intimidation and bullying. He implied that the utilization of the “no-fly list” is reserved only for combating terrorism, unlike for brewing personal dissatisfaction against passengers.

Despite no formal response from Air Canada addressing this allegation, Lukacs highlighted similar incidents which invariably go unnoticed unless brought into the public domain via social media. The commendable act of speaking up about this incident has thrown light on the importance of passengers voicing their grievances and holding airlines accountable for their service standards.